Shipping Policy

We currently ship across serviceable pin codes in India. If your pin code is not serviceable for delivery or Cash on Delivery (COD), we will inform you and may cancel or suggest an alternative.

Orders are typically processed within 1–2 business days after confirmation (excluding Sundays and public holidays). Processing may take longer during sales, festivals, or high-demand periods, or when additional address/phone verification is required.

After dispatch, estimated delivery usually takes 3–7 business days depending on your location:

• Metro / major cities: often 2–5 business days
• Other cities and towns: often 4–7 business days
• Remote or difficult-to-serve areas: may take longer

These timelines are estimates only and not a guaranteed delivery date.

Shipping charges (if any) are shown before you confirm the order. Free shipping may apply on selected products, categories, or order values as per active offers. Any offer terms will be displayed on the product or checkout page.

COD may be available for eligible pin codes and order values. You must pay the exact payable amount in cash (or as accepted by the delivery executive) at delivery. Repeated COD refusals or fake orders may lead to COD restrictions on future orders.

After your order is placed, you can view status updates in your Profile → Order history (when logged in). We may also contact you by phone or email for delivery coordination. Status stages may include: Placed, Confirmed, Packed, Shipped, Out for Delivery, and Delivered.

Please ensure your phone number is reachable and address is complete. If delivery fails due to incorrect address, unreachable phone, or repeated refusal, the shipment may be returned to us. In such cases:

• Re-shipping may require additional charges
• COD orders refused without valid reason may affect future COD eligibility
• Refunds (if prepaid later) may deduct non-refundable shipping costs

If the outer package appears damaged or tampered at delivery, please refuse the delivery or note the issue and contact us within 24–48 hours with photos. Claims for transit damage are reviewed under our Refund & Return Policy.

Delivery may be delayed due to weather, strikes, natural events, political disruptions, courier network issues, or other circumstances beyond our reasonable control. We will try to keep you informed where possible.

For shipping questions, email info@sagathiya.in or call 91 9724658431(Mon–Sat, 10:00 AM – 6:30 PM IST). Please keep your order number ready.